Role
The Marketing and External Engagement directorate is responsible for a range of university-wide services.
Working in a busy front facing team you will be expected to have strong administrative skills and an excellent approach to customer service. You will be required to assess and make appropriate offers to a high volume of applicants and be responsive to applicants and enquirers throughout the recruitment cycle. You will also be required to support prospective students at recruitment events and offer advice and guidance about the admissions process. The team have a real focus on the conversion of applicants through offer making, enquiry management and support for students up to enrolment.
Duties and responsibilities
• To demonstrate excellent customer service providing advice and support to applicants on entry requirements, the admissions process, DBS checks, interviews, accreditation for prior learning and visa requirements.
• To assist the Senior Admissions Manager in ensuring an efficient and professional admissions service for the University.
• To process undergraduate, postgraduate applications and to ensure a smooth onboarding of applicants to their chosen programmes.
• To maintain and ensure a high level of data integrity in all applications within our student records system (SITS).
• To assess the fee and immigration status of international applicants ensuring that UKCISA and UKVI guidelines are met.
• To ensure all communications sent to applicants at each stage of the admissions process are accurate and all course information displayed on university and UCAS webpages align.
• To assist with academics, and professional service teams to undertake the organisation of interviews including the recording of interview outcomes and decisions.
• To offer guidance and support to academic schools on entry criteria and the status of individual applicants as required. To ensure university regulations and processes are followed in respect of application processing e.g. APL
• Ensuring compliance regarding application assessment and processing for Apprenticeships and other PSRB courses where external accreditation is dependent on rigid admissions criteria.
• To work and engage with multiple systems that support the applicant journey.
• To provide guidance on international qualifications and UKVI regulations as appropriate.
• To ensure the conversion of applicants through responsive offer making, enquiry management and support of conversion activity.
• To understand and comply with all data protection requirements in line with GDPR.
• Support student recruitment events including Open days, Offer Holder days, Exhibition stands, and HE fairs, business/community events, and clearing as required. Restrictions are in place relating to the booking of holiday during times of peak activity such as mid-August.
• A commitment to continuing professional development.
• To ensure we are creating an inclusive environment for staff and students.• You are responsible for undertaking health and safety responsibilities and duties for your role, as detailed in the University of Gloucestershire's 'Health and Safety Responsibilities' document and any supporting risk assessments that relate to your position. As part of general responsibilities, all staff have a duty to take care of themselves whilst at work and others who may be affected by their acts or omissions
• To undertake any other duties and responsibilities, commensurate with the grade of the post, properly directed by the line manager. These variations will not change the general character of the post or the level of responsibility entailed.
• This job description does not form part of your contract and may be amended from time to time.
You may also be required to undertake alternative, additional, or ancillary duties from time to time as the University may reasonably direct.
Skills and experience
Essential
• A degree, or equivalent work experience
• Evidence of administrative experience within an office environment in a organisation
• Strong interpersonal and communication skills, both written and oral
• Experience of using systems and databases.
• Customer / student focused with a desirability to provide a professional service.
• Ability to work on own initiative and as a member of a team
• Ability to work/communicate effectively and positively with a wide range of internal (and external) contacts at all levels.
• Diplomatic and tactful.
• A flexible approach to working.
• Flexibility to accommodate peaks in workload.
• An understanding of the importance of equity and diversity within an organisation and a commitment to helping create an inclusive culture
Desirable
• Experience of Admissions processes in Higher Education
• Knowledge of Student Route and associated compliance issues and experience in advising student applicants in the legislative area
• Use of SITS student records system
Location
Pittville, Park & Oxstalls (Hybrid)
Additional information
Whilst we are looking for an applicant to support with admissions related processes but if an applicant has strong customer service and enthusiasm to learn a new skill and develop their knowledge then happy to support as well.
This role offers hybrid working
Interviews are to be conducted on 8th April, with other alternative dates possible
This role is not open to current UoG students, but is open to graduates.
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