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Software Support Technician

Details


1094879


University of Staffordshire


19/05/2025


Ongoing


Monday-Friday. 9am - 5pm.


Smart Casual

Pay


£24,000


£25,000

Description

Role
This is an exciting opportunity to work for a company who were, established in 1675 and are, dedicated to delivering healthy and nutritious wholegrain oats to customers worldwide. With over 350 years of expertise, the company combines deep-rooted knowledge with innovative approaches to oat processing and manufacturing. The company prides itself on its approachable team of problem-solving innovators who are committed to both customer satisfaction and environmental responsibility. The company's future-focused vision emphasizes leveraging technology to complement the natural benefits of oats, ensuring sustainable and high-quality production for generations to come.

 
Our client are seeking a highly motivated Software Support Technician to join their team. The ideal candidate will provide technical assistance, troubleshoot software issues, and support end-users to ensure seamless operation of our software solutions. This role requires excellent problem-solving skills, a customer-centric approach, and the ability to work effectively in a fast-paced environment.

Duties and responsibilities

  • Provide first-line technical support to users via phone, email, and live chat.
  • Diagnose and troubleshoot software issues, escalating complex problems when necessary.
  • Assist with software installations, updates, and configurations.
  • Document technical issues, solutions, and processes for internal and external use.
  • Collaborate with the development team to identify and resolve software bugs.
  • Guide customers through application features and best practices.
  • Conduct training sessions for users on new software updates and functionalities.
  • Maintain a strong understanding of company products and services.
  • Ensure high levels of customer satisfaction by providing timely and effective resolutions.

Skills and experience

  • Proven experience in a software support or technical support role.
  • Strong problem-solving and analytical skills.
  • Proficiency in troubleshooting Windows/macOS applications and basic networking concepts.
  • Familiarity with databases (SQL) and web technologies is a plus.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Customer-focused mindset with a proactive approach to problem-solving.

Location
Crewe

Benefits

  • Competitive Salary.
  • Holiday Pay.
  • Pension Scheme.
  • Possibility for hybrid work after probation period.

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