Details
1094724
Middlesex University
15/05/2025
1 Month
0 hours assignment including weekends for trips (include 2 hrs training before 15 May)
Smart Casual
Pay
£14.40
£1.74
Description
Role
*******The below role is only to Middlesex University Students/resent Graduates*******
As a Student Support Assistant, you will collaborate with the International Mobility & Short Course Officer to assist student groups primarily from Hong Kong and China participating in the Cultural & Language Immersion Scheme/IELTS preparation programme (CALIS). Your role involves supporting students during both on-campus and off-campus events and activities throughout the weekdays and weekends.
Key Responsibilities:
- Assist with student arrival, enrolment, inductions and campus tour
- Act as a key point of contact for students during the summer
- Engage with students in the afternoons and weekends through cultural trips and activities
- Assist with service learning activities to enhance the student experience
- Accompany students on various excursions alongside other Student Ambassadors
- Support off-campus orientation visits
Activities and Trips:
- London-based activities such as walking tours, visits to the London Eye, musical theatre, horse riding, industrial visits, and the Frameless Immersive Art Experience.
- Excursions to Brighton, Windsor, Oxford and Greenwich.
There are two groups arriving, and their schedules overlap. You will be assigned to assist one of the groups. The dates are as mentioned above.
Duties and responsibilities
Preparation for Student Arrival
- Review and check arrangements
- Assemble welcome packs with Oyster cards
- Meet students at London Heathrow Airport
- Support students settling into accommodation
- Set up WhatsApp group for student support
Cultural Events on and off campus
- Lead group to attraction and provide information and direction where appropriate
- Count students onto the coach on departure of the trips
- Check coaches for lost property and rubbish when back on campus
- Walking tours in London, Oxford, Windsor & Brighton
- Ensure students are reminded via WhatsApp of up and coming events to engage interest
- Be mindful of student welfare
- Support and participate in sport events
Pastoral Care
- Answer a wide range of general student enquiries
- Advise students about travel
- Help students to book doctor and dentist appointments if required
- Answer student enquiries about life in London and British culture
- Support service learning workshops for IELTS students
- Report serious incidents to Director
General
- General administrative support and assistance across cultural and social activities under the direction of the International Mobility & Short Course Officer
Skills and experience
Essential:
- Excellent interpersonal and communications skills
- Ability to work proactively with a minimum of supervision
- Ability to work methodically to meet deadlines, paying close attention to detail
- Ability to deal with enquiries pertinent to the post and to solve problems
- Demonstrate experience in co-ordinating events, with evidence of being able to troubleshoot as necessary.
- Flexible approach and evidence of a high level of customer care.
- Ability to work well under pressure.
- Good team player
- Intercultural awareness and empathy for international students particularly from Hong Kong and China.
Desirable:
- Previous experience of a HE summers school or similar environment
- Knowledge of Middlesex University’s structures, procedures and regulations
- Previous experience of working with international students in an education setting
- Knowledge of London’s attractions and services for visitors in particular the public transport system.
Location
Hendon Campus
Additional information
Application Instructions: To apply, please send your CV and a covering letter explaining why you would be considered for the job. In your letter, provide examples of how your skills and experience meet the criteria in the person specification. Remember to include your name in the covering letter, not just on the CV.
Application Deadline: 6 April 2025, 23:59
Interviews: Week Commencing 7th of April