Details
1094725
Liverpool John Moores University
01/06/2025
6 Months
Office working Hours from 10:00AM TO 4:00PM.The working week to be 11.5 hours.Specific working hours to be agreed with the postholder, but will always require working each Friday from 1:00PM to 4:00PM.
Smart Casual
Pay
£12.49
£1.51
Description
Role
Duties and responsibilities
A. Service related 
1. To help the Service Manager (SM) to provide services for clients, and support the team of volunteers and Students, and stand in for the SM on occasions. 
2. To help to manage the volunteers and Students rota, to ensure there are enough volunteers and Students in the office each day. 
3. To enable volunteers and Students to manage the daily flow of client work.
4. To provide necessary support to volunteers and Students when they are dealing with clients, including office, procedural and emotional support; and support clients directly.
5. To update volunteers and Students with changes happening in the organisation and at relevant courts. 
6. To participate in the induction and training of volunteers. 
7. To deliver training to new volunteers and Students about the policies of the charity, office procedures and the boundaries of their role, and contribute to wider reviews of training programmes. 
8. To integrate Students into the office, by working through post-training documents (volunteers and Students details & agreement, induction checklist etc.) with students on their first shadowing day.
9. To ensure that the service is offered and provided to its users in a supportive, helpful, and friendly way. 
10. To empower volunteers to refer litigants to other agencies and help build up and maintain a database of information of appropriate services throughout the area. 
11. To help ensure that accurate records of all contacts with service-users are maintained. 
B. Administrative 
1. To support the SM with administrative tasks.
2. To support volunteers to enter client statistics online and collate monthly data. 
3. To periodically update client indexes, merging all duplicate client files under one number, and archive old client files.  
4. To contribute to the development of office systems and procedures to support the service. 
5. To contribute to regular reports on the local service and associated locations, for the Leadership Team, the Board of Trustees and others. 
6. To ensure that office paperwork is kept in good supply and updated when needed.
Skills and experience
***DUTIES CONTINUED***
C. Fundraising  
1. To support the Service Manager in community fundraising, organising activities as agreed with the SM, RSM and fundraising colleagues; reporting income in line with the post and income processing procedure; and providing occasional support on-site at other services across the region. 
2. To encourage and support volunteers and Students in asking for donations as appropriate, and to arrange collections in our services and local businesses, in line with our fundraising guidance. 
3. in collaboration with fundraising colleagues, to encourage and support interested volunteers, Students and local people in fundraising, through the promotion of participation events, inspiring them to organise ‘own’ events and engaging them with individual giving and appeals. 
D. Promotion and policy 
1. To publicise Support Through Court and the benefits of the service for clients, to external organisations and potential funders. 
2. To support the charity’s use and development of social media, for purposes of communication with and promotion to the legal community, potential referring agencies and clients. 
E. General 
1. To ensure that all work is carried out in accordance with the charity’s equal opportunities, confidentiality, data protection and personal safety policies. 
2. Support Through Court is undergoing a period of change and this role is likely to develop accordingly
Location
Liverpool Civil and Family Court, 35 Vernon Street, Liverpool, Merseyside, L2 2BX
Additional information