Assistant Accommodation Advisor

Reference
1094362

Branch
UCL

Start date
21/04/2025

Duration
6 Months

Hours and days
36.5 hours

Dress code
Not Applicable

Rate of pay
£14.64

Holiday rate
£2.74

Role

The Grade 3 Assistant Accommodation Advisor role involves providing a meet and greet front of house service as well as supporting all back-office functions, providing administration support across all of the sites. 

Duties and responsibilities
The job role includes, but is not limited to

• Welcoming visitors and contractors to the properties
• Ensuring relevant security and identity checks are carried out and their presence is recorded as well as key management operations
• Customer service is at the forefront of this job role and therefore requires following up on any customer related issues requiring action in a timely manner
• Engaging with other colleagues and providing a decisive and effective response to customer complaints such as maintenance issues, and assisting in and resolving customer disputes and escalating where necessary

This is an administration heavy role using systems including StarRez, Maintaining logs both hardcopy files and online, MS Excel spreadsheets, ensuring customer data is accurate, secure and compliant with the Data Protection Act and all UCL policies. Additionally, it is crucial that Health and Safety legislation is adhered to at all times.

Teamwork is essential in working collaboratively to help support the department to deliver its mission statement and broader objectives. The applicant must have a flexible approach to work and a willingness to undertake all reasonable duties at the request of the Deputy Accommodation Managers or Accommodation Manager.

Skills and experience
This role requires 

• Previous experience in a customer facing and administrative role, whereby the individual can demonstrate the ability to communicate effectively, both orally and in writing
• Additionally, applicants must be computer literate with the ability to use Microsoft Office
• The applicant should show capability to work at pace whilst maintaining a high level of accuracy and attention to detail. 
• They should also be self-motivated and be able to manage their own time effectively, using their own initiative to prioritise tasks when required and multitask to meet deadlines.
• The applicant should be able to take an objective, professional and calm approach when handling difficult situations and should be highly skilled in understanding, empathising and delivering against customer needs. 
• The applicant should also demonstrate the ability to build relationships internally as well as with third party suppliers. Applicant must also be flexible with working hours to take part in a rota.
• Previous experience working within accommodation, hospitality or retail sectors as well as in complaint handling is advantageous.

Location
On- site

Additional information

Please note to be eligible to work within this role, you must have the right to work in the UK, be physically based in the UK and be able to travel to our London based office for a RTW check (if required). This job will close for applications at 11.59pm on 13th April 2025. Interviews will be held shortly after.

Unitemps reserves the right to close this advert for applications prior to the date specified above, if a high volume of suitable applications are received.

Unitemps payroll is monthly, one month in arrears, please see the payroll dates here.

DBS: Please note: This roles requires DBS Check. 'Unitemps is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment’ 

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