Visitor Experience Assistant

Reference
1093507

Branch
University of Warwick

Start date
15/04/2025

Duration
Ongoing

Hours and days
HOURS: variable DAYS: variable

Dress code
Uniform Provided

Rate of pay
£12.00

Holiday rate
£1.45

Role

Warwick Arts Centre is looking for passionate, knowledgeable, and enthusiastic Visitor Experience Assistants to join the team. Our Visitor Experience Assistants deliver exceptional service to all visitors at Warwick Arts Centre, ensuring they have an enjoyable, memorable and first class experience.

As part of the Visitor Experience team, you will be responsible for working across all our visitor services areas, whilst ensuring a safe environment is maintained. You will work collaboratively with the team to ensure the safe and smooth running of all events, responding promptly and appropriately in the event of an unplanned situation. You will be knowledgeable and approachable in order to assist visitors with any queries or signposting in auditoria, box office front desk and foyer spaces.

From checking tickets, invigilating artwork, and selling snacks, drinks, ice cream and merchandise, we always aim for our visitors to have a positive and magical experience they’ll remember.

Please send a cover letter (along with your CV) detailing specifically why you have applied for this role at Warwick Arts Centre. Any candidates who do not meet this criteria will not be considered.

Duties and responsibilities

Full role description can be found on Warwick Arts Centre’s website. Please ensure you have fully read and understand the role before applying.  Click here to go to WAC website.

Shifts are available on a week-by-week basis, in line with our building activity. We expect all Casual Visitor Experience Assistants to complete a minimum of 1 shift per week as a standing commitment and to ensure you are fulfilling your role and staying up to date.

If you would like an informal chat about the role, please email frontofhouse@warwick.ac.uk

Skills and experience

Essential

• Minimum GCSE English and Maths or equivalent
• Ability to assist all visitors in a friendly, confident, and efficient manner
• Good customer service, communication, interpersonal and numeracy skills
• Reliable, professional approach, with excellent time keeping and positive ‘can do’ attitude
• Ability to prioritise tasks when under pressure and juggling priorities
• Excellent attention to detail
• Solution driven approach to all tasks with an ability to problem solve proactively
• Good knowledge and understanding of Health and Safety and evacuation policies
• Ability to work well under pressure, whilst keeping calm and focused
• Genuine interest in and regular attender of the Arts
• To have experience in a visitor facing role and a track record of delivering exceptional service
• Experience of working collaboratively and in a team

Desirable

• To have experience in a visitor facing role in an Arts environment
• Experience cash handling and reconciliation
• Experience of operating an EPOS system or ability and willingness to learn to use a new operating system
• First Aid qualification

Location
Warwick Arts Centre

Additional information
Advert closing date: Midnight on 16/3/25

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