Contract Manager(logistics)

Reference
1093356

Branch
University of Warwick

Start date
31/03/2025

Duration
Other - See Job

Hours and days
40 hours per week

Dress code
Smart Casual

Salary from
£33,749

Salary to
£46,865

Role

We are seeking a Contract Manager to oversee the operational delivery of key customer contracts. In this role, you will manage and develop significant client relationships, ensure SLA compliance, and drive service improvements. The ideal candidate will have experience in contract management, logistics, or a related field, with a proven track record of supporting multiple accounts.

Duties and responsibilities

• Managing multiple contracts to ensure high levels of customer satisfaction and service delivery.
• Collaborating with operations teams to achieve KPIs, service levels, and contractual commitments.
• Ensuring data accuracy and leveraging Business Intelligence (BI) insights for continuous improvements.
• Supporting system management, including Warehouse Management Systems (WMS), and identifying efficiency opportunities.
• Preparing for and participating in customer meetings, supporting senior managers with operational updates and issue resolution.
• Identifying and implementing quality and efficiency improvements in service delivery.
• Monitoring account costs, ensuring budget alignment, and identifying cost-saving opportunities.
• Ensuring service delivery compliance with relevant legislation and internal policies.
• Building and maintaining strong relationships with clients and internal teams.

Skills and experience

• Experience in contract management, logistics, or a related field, preferably with multiple account exposure.
• Strong background in managing customer relationships and ensuring SLA compliance.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel and other Office applications.
• Strong data handling and reporting abilities.
• Familiarity with logistics and Warehouse Management Systems (WMS) is an advantage.
• Proactive problem-solving skills and adaptability to evolving responsibilities.

Location
Birmingham

Benefits

• Generous holiday allowance that increases with your length of service.
• An additional day off for your birthday to celebrate in style.
• Death in Service allowance to support your loved ones in unforeseen circumstances.
• Enhanced Maternity and Paternity leave to spend precious time with your newborn.
• Complimentary annual leave day to celebrate major life events, such as graduations or moving home.
• Access to a comprehensive health and wellness program.
• Exclusive discounts and rewards through 'Medicash Perks at Work.'
• Ride-to-work scheme to keep fit while saving money.
• Interest-free season ticket loans to make commuting more affordable (available after one year's service).

Additional information
The successful candidate will be required to undergo a DBS check as part of the recruitment process.

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