Details
1093339
University of Warwick
17/03/2025
Other - See Job
07:00 am to 20:00 pm , Saturday & Sunday including bank holidays
Smart Casual
Pay
£29,727
£29,727
Description
Role
Our client is seeking an Operations Manager (Out of Hours) in Letchworth to manage day-to-day courier resources, ensuring maximum efficiency, adherence to customer SLAs, and compliance with Health & Safety standards. Reporting to the Regional Manager, you will play a key role in maintaining a KPI-driven environment focused on service and revenue.
Duties and responsibilities
- Manage stakeholder relationships to maintain a strong commercial reputation.
- Lead, support, and develop a team of Operations Controllers/Coordinators through regular 1:1s and performance reviews.
- Oversee remote site access and maintain site security logs.
- Monitor operational costs, allocate resources efficiently, and identify revenue growth opportunities.
- Ensure timely and accurate updates to in-house systems (CityTrak, X-Despatch 3, Salesforce).
- Resolve customer, courier, and control queries efficiently through direct communication with relevant departments.
Skills and experience
- Strong understanding of Service Centre operational processes.
- Working knowledge of CityTrak and X-Despatch 3.
- Ability to provide critical updates to clients and colleagues.
- Proven ability to manage workloads in a fast-paced environment.
- Clear understanding of commercial targets and KPIs.
- Experience in an Operations role.
- Strong customer focus with the ability to build and maintain relationships.
- Ability to deputize for the Service Centre Manager as needed.
Location
Letchworth
Benefits
- Generous holiday allowance increasing with service
- Additional day off for your birthday
- Death in Service allowance
- Enhanced Maternity and Paternity leave
- Complimentary day off for special family moments
- Access to a health and wellness program
- High-street discounts and rewards via Medicash Perks
- Cycle-to-work scheme
- Interest-free season ticket loans (after one year of service)
Additional information
The successful candidate will be required to undergo a DBS check as part of the recruitment process.