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IT Engineer

Details


1093180


University of Staffordshire


10/03/2025


Other - See Job


Monday to Friday, 37.5 hours per week


Smart Casual

Pay


£25,000


£30,000

Description

Role

This role involves you working closely with the IT Managers and the rest of the team, your role will involve: 

Effectively maintaining a complex, high-demand IT infrastructure and all the peripheral devices connected to it ensuring high availability and quality service. To make recommendations for major infrastructure projects, and work collaboratively with others throughout the project process. Ensuring that all works are carried out with careful planning, documenting all the steps committed, from day-to-day operations via a ticketing system. 

Duties and responsibilities

  • Experience of IT support preferably in a SME environment.
  • Able to produce documentation of all activities. Auditing and inventorying all IT assets.
  • Good communication skills, speaking with and supporting personnel at varying degrees of knowledge at all levels within the company.
  • The ability to identify areas for improvement and subsequently producing proposal documentation to support changes/upgrades.
  • Some moving of computers and related equipment will be required.
  • The willingness to occasionally work around business hours for major works to ensure business continuity. 

Skills and experience

  • Providing desktop support using a ticket based system (Service Desk Plus). 
  • Support to be provided both deskside and remotely. 
  • Windows 11 Administration and Support. New builds and decommissioning old builds. 
  • Experience of working with computer peripherals e.g. printers, IP phones, scanners etc. Setting up computers and computer related equipment. 
  • Supporting Microsoft Office – Word, Excel, Outlook etc. 
  • Good documentation skills. 
  • Mobile/MDM phone support. 
  • Microsoft Server 2016, 2022 – A basic understanding of key server subsystems and roles. 
  • Active Directory – User account creation, troubleshooting. 
  • Good understanding of File Shares, folder redirection and user accounts. 
  • AntiVirus/EDR – Experience of Centralized AV/EDR Enterprise consoles. 
  • Ensuring all company workstations and laptops are up to date and patched. 
  • Being proactive with potential security issues and having a well-rehearsed procedure mitigating security issues. 
  • DHCP, DNS – experience of troubleshooting DHCP/DNS issues. 
  • A knowledge of DNS Host records and types. 
  • Good understanding of IP Subnetting. 
  • Switches – Good knowledge of the concepts of a Multi-VLAN environment. 
  • Microsoft365 – Experience of using M365 in a working environment.
  • Group Policy: Basic understanding.
  • Server Backups: Knowledge and use of Rapid Recovery or similar.
  • Scripting: Experience with PowerShell and/or batch files.
  • Hyper-V: Basic working knowledge of virtualization in a live environment.
  • Networking: Cat5/Cat6 cabling, patching, and crimping.
  • Software Systems: Familiarity with ERP or other managed/management systems (e.g., Business Central, Sage, CRM, Salesforce).

Location
Tamworth

Benefits

  • Great company to work for. 
  • Competitive salary.
  • Early finish on a Friday.

Additional information
Some occasional travel to other (local) sites required. 

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