Details
1092616
UCL
18/03/2025
6 Months
Full-time; 36.5 hours per week
Not Applicable
Pay
£16.37
£3.07
Description
Role
Unitemps are recruiting for a Events Customer Care Administrator. This is a full-time role at 36.5 hours per week. This role is for a March 18th 2025 start date and has a projected end date of September 16th 2025. Payment is set at £16.37 per hour + holiday pay. This role will be UCL hybrid working with (a minimum of) 1-2 days per week from campus.
We are recruiting for 1x Events Customer Care Administrator to join the team working on our graduation ceremonies on a temporary basis for 12 weeks starting ASAP. The successful candidates will provide excellent customer service to students and graduates and also administrative support for graduation and events services. Applicants should have experience working in a customer care environment and some administrative experience.
We are seeking candidates that can work full time for 36.5 hours per week. As such, this is not a role for current UCL students.Working as part of the Ceremonies Team, you will deliver exceptional service to our students and graduates as well as accurate and timely administrative support for our graduation processes. Overall, you will contribute towards a memorable graduations experience.
Duties and responsibilities
- Answering of enquiries about our upcoming graduations, ensuring you deliver exceptional customer care.
- Spotting trends and making recommendations to improve customer care.
- Supporting the generation of our graduation scripts
- Provide general administrative support on tasks, as required
- Contribute to ensuring the team exceeds the expectations of our customers in areas including: response times, response quality, and customer satisfaction.
- Accurately process customer data, e.g. updating details, via our helpdesk and associated databases.
- Deal with queries, issues, and complaints, following troubleshooting methods to reach resolution or escalating as appropriate.
- Ordering events equipment or collateral as required.
- Provide assistance with note/minute taking at various event meetings.
- Assisting and providing additional support throughout the event team including, but not limited to, printing name badges and registration lists.
Skills and experience
- Experience of working in a customer care environment, including resolving enquiries and handling complaints via email (Essential)
- Experience of using Microsoft Office software, in particular Excel (Essential)
- Excellent oral and written communication skills, including an ability to communicate complex information to different audiences (Essential)
- Good understanding of what makes excellent customer service (Essential)
- Ability to work methodically, prioritising and managing tasks (Essential)
- Strong time management skills including an ability to plan, prioritise and organise your work with an awareness of personal and team resources (Essential)
- An excellent team player (Essential)
- A continuous improvement mindset - focused on innovating and sharing new ways to work more efficiently (Essential)
- Experience of working with a customer database, including inputting and editing data (Desirable)
Location
UCL; hybrid working with 1- 2 days per week from campus
Additional information
This job will close for applications at 11.59pm on Tuesday February 11th. Interviews will be held shortly after (March 4th (or earlier).
*Please note to be eligible to work within this role, you must have the right to work in the UK, be physically based in the UK and be able to travel to our London based office for a RTW check (if required).
*If you have a full-time contract of employment with UCL, you are not able to work through UCL Unitemps at the same time.
Unitemps reserves the right to close this advert for applications prior to the date specified above, if a high volume of suitable applications are received so pleased don't delay applying.
Unitemps payroll is monthly, one month in arrears, please see the payroll dates here.
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