Details
1091577
University of Warwick
05/02/2025
Other - See Job
Typical business opening hours are Monday – Friday, 08:00-18:00 (for Fusion Sports Bar it’s 12-11pm plus weekends). You must be able to work between these hours.
Black trousers black shoes
Pay
£12.00
£1.45
Description
Role
Warwick Food Group operates eating and drinking spaces across campus; for example Café Library, Fusion Sports Bar, District (at WBS), Eatwise Test Kitchen (in University House), NAIC Café and Gibbet Hill Café, plus others.
As a member of the Food & Beverage operations team, you’ll deliver outstanding customer service to a broad range of customers. You’ll assist in the effective operation of the Food & Beverage offer in a variety of duties, which could include serving food to customers, processing transactions on the till, basic food and beverage preparation, maintaining presentation standards, cleaning and supervised kitchen tasks. You’ll do everything possible to maximise sales so that the profit can be reinvested into continuing to improve our University’s Food and Beverage spaces and offers.
Typical business opening hours are Monday – Friday, 08:00-18:00 (for Fusion Sports Bar it’s 12-11pm plus weekends). You must be able to work between these hours. We will always try to work with your availability, however if it does not meet the business requirements, we may not be able to accommodate you
.Some uniform provided, dependent on outlet. Sensible shoes required: non-slip soles, fully covered. Black or white t-shirt or polo-shirt.Black trousers, or smart black jeans.
Duties and responsibilities
- You’ll deliver exceptional service, every time, for all customers by understanding what they want and finding ways to go the extra mile for them. You’ll maintain high standards of presentation of food and drink at all times.
- You’ll help to create a great sense of teamwork with your enthusiasm and supportive approach, working with other staff to achieve our objectives and communicate our key messages to customers.
- You’ll seek out opportunities to sell products by developing your product knowledge to share with customers, be aware of sales targets and use every opportunity to exceed them. You’ll process till transactions with efficiency and friendliness.
- You’ll be involved in the preparation and serving of food and drinks in line with defined recipes, specifications and portion sizes, ensuring that you follow all safety and hygiene requirements.
- You’ll present the Food & Beverage operations to agreed standards so that customers enjoy a comfortable and welcoming environment. You’ll undertake washing up and general cleaning duties to maintain high presentation and cleanliness at all times.
- You’ll ensure you comply with all relevant legislation, University and Warwick Food Group policies to minimise the risk to staff, students and customers.
- Any other reasonable requests appropriate to the post to maintain standards.
This list is not exhaustive and will be reviewed periodically where adjustments may be made.
Skills and experience
Essential
- Passion for delivering excellent levels of customer service and communication
- Positive can-do attitude, willing to learn new skills and work in multiple locations
- Attention to detail and ability to closely follow instructions and policies
- The ability to prioritise work and work in a fast-paced environment
- Enjoys working as part of a team
- Ability to work under own initiative
- Good level of numeracy and the ability to handle transactions
- Good level of literacy; the ability to read, write and fluently speak the English language
- Flexible approach to working hours, with the ability to carry out early and late shifts on a rota basis
- Physical ability to work shifts up to 10 hours long on your feet performing tasks such as lifting, carrying, mopping and serving food (list of tasks not exhaustive)
Desirable
- Barista trained or experience in making coffee
- Level 2 food safety certificate or equivalent
Location
Campus
Additional information
Applications close midnight on 20/01/24.