International Student Services Administrative Assistant

Reference
1091511

Branch
De Montfort University (Leicester)

Start date
19/01/2025

Duration
Other - See Job

Hours and days
See advert

Dress code
Not Applicable

Rate of pay
£12.46

Holiday rate
£1.94

Role

Student applications are not suitable for this role.

Unitemps is a University-owned temporary staffing agency that operates in various universities, including De Montfort University (DMU). There are several benefits to working with Unitemps at DMU:

Networking Opportunities: Through Unitemps, you may have the chance to work with various departments and individuals at the university. This can help you expand your network and establish connections that may be valuable for your future career.

Professional Development: Many positions available through Unitemps may offer opportunities for professional development and skill enhancement. You can learn new skills and gain valuable knowledge while on the job.

Career Progression: Some temporary positions may lead to permanent employment within the university, giving you a potential pathway for long-term career advancement.

Contribution to the University Community: By working with Unitemps at DMU, you become a part of the university community and can contribute to its success and growth.

More information on the DMU Branch can be found HERE.

The role is to provide high quality administrative assistance for the university’s international student services processes.

This is a campus based role, working Monday to Friday - 37 hours per week. The start date will be as soon as possible and end once the permanent position has been filled - the current end date is 21/02/2025 (this is likely to be extended)

Duties and responsibilities

Support the university’s international student services activities through performing a range of administrative duties, including:

-       Handling staff and student enquiries by email, telephone and in person

-       Monitoring and checking visa and passport expiry dates, contacting students for up to date documents and monitoring responses accordingly to ensure university records are accurate

-       Copying, validating and storing documentation to the student record system

-       Assisting with registration/enrolment, including the registration of students during registration events, verifying, scanning and uploading their documents and responding to registration queries by email, over the telephone and face to face.

-       Processing basic changes to student record as required

-       Administrative duties such as copying and standard correspondence.

-       Running regular reports to identify Student Route students change in circumstances

-       Reporting Student Route student activity to UK Visas & Immigration (UKVI) via the Sponsor Management System (SMS)

Skills and experience

• 5 GCSE/O Levels or equivalent at Grade C or above, including English and Maths

• Extensive administrative experience, including data entry, composing correspondence, scanning and uploading of documents, management of high volumes of paperwork and production of reports

• Customer service experience in an administrative environment

• Experience giving advice and dealing with difficult customers

• Competent user of Microsoft Office/Outlook packages, including Excel & Microsoft Teams

• Awareness of data confidentiality, GDPR and the Data Protection Act

• Strong organisational skills including sound time management and a proven ability of multi-task, prioritise own workload and an ability to cope under pressure

• High levels of accuracy and strong attention to detail

• Good interpersonal skills

• Customer focussed approach

• Adaptable and flexible approach to work

• Cultural awareness and understanding of issues relating to international students

• Able to work outside of normal working hours including evenings and weekends.

Location
De Montfort University

Additional information

Unitemps is acting as an Employment Business, supplying temporary workers, in relation to this vacancy.

Unitemps DMU operates a monthly payroll - Please refer to the candidate information hub for DMU unitemps in relation to pay dates and further information - https://www.unitemps.com/resources/info-hub/?type=candidate-uk&branch=dmu

We aim to notify all candidates of the outcome of their application however volume of applications sometimes do not allow us to do so; please check your application status via your Unitemps account regularly; we may also communicate via email; please check your junk mail.

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