CityVentures Assistant

Reference
1091188

Branch
City St Georges University of London

Start date
02/01/2025

Duration
2 Months

Hours and days
Monday-Friday 4/5 Days; 9am-5pm or 10am-6pm

Dress code
Smart Casual

Rate of pay
£13.85

Holiday rate
£1.67

Role
Opened in July 2021, Better Space is an affordable co-working and community space developed in partnership between City Ventures (City St Geroge’s Enterprise Education department) and Islington Borough Council, to support local businesses with a focus on Social Enterprises.

Duties and responsibilities

Main Responsibilities

The role will act as the first point of contact for existing and potential Better Space members by being based on the reception and responding to initial enquiries in person or via email.

Community Member Support/ reception duties

• Greeting guests and informing members of guest arrival
• Ensure the space runs smoothly and is fully operational
• Work with the Better Space community and act as a ‘voice’ for them to help improve the space and service
• Assist members to use the coworking software to book/reserve desks and meeting rooms
• Update communication channels with useful information
• Accept packages and sort mail
• Keep kitchen area stocked with essentials

Events support

• Managing initial responses to inbound enquiries for event space bookings or meeting rooms over email, social media or phone.
• Assist in creating event sign ups and feedback questionnaires.
• Coordinating and book tours for potential members to meet with Community Manager or Workspace Manager.
• Help with creating materials needed to communicate to members or event attendees
• Help with set up of physical event space.

Marketing and Promotion

• Assist in designing and distributing regular communications including newsletters, bulletins and updates through digital media to nurture an online community for Better Space amongst external and internal audiences

Governance

• Maintain Health and Safety standards and procedures in the space.
• Remind members of policies with regard to fair use of the space.
• Ensure members have access to up to date ‘house rules’
• Report any problems to the Operations Manager and the University’s service desk.
• Process and input member data into Nexudus.

Skills and experience

Experience

• Proven experience in customer service and adding value to customers, preferably in a co-working environment
• Previous experience of managing or supporting events• Previous experience of managing sales leads/inbound enquiries 
• Proven experience of marketing and promotional activities that use digital, social media and other channels
• Previous experience of supporting programmes to develop entrepreneurs i.e. accelerator programmes, mentoring and demo days

Skills

• Good networking skills with a strong ability to ability to build and nurture communities and opportunities
• Effective organisational and planning skills, demonstrated by a proven ability to successfully initiate, manage and complete projects
• Excellent communication skills, including written and verbal (including regular presenting)
• Confidence to represent and promote Better Space both internally and externally
• High attention to detail when handling data and developing communication material

Location
Better Space, 127 Farringdon Rd, London EC1R 3DA

Additional information

This advert will expire at 23:59 on 22/12/2024

Disclaimer: this advert may end earlier if we receive sufficient applications before the deadline. If you wish to apply for this role, please apply sooner rather than later. 

Please note payroll at City University Unitemps, runs monthly with mid-month timesheet cut off dates. Before applying to this role please ensure you view the payroll deadline dates here 

CITY STUDENTS AND CITY GRADUATES: If you need CV and Cover letter advice, please click here to book an appointment  with a Careers Consultant based within the City Careers service. 

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Equality, Diversity and Inclusion Statement (EDI)  

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors. 

We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages 

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