Communications, Events and Campaigns Coordinator - UCL Student Support and Wellbeing Services

Reference
1091146

Branch
UCL

Start date
03/02/2025

Duration
Other - See Job

Hours and days
Full-time; 36.5 hours per week

Dress code
Not Applicable

Rate of pay
£22.66

Holiday rate
£4.24

Role

Unitemps are recruiting for a Communications, Events and Campaigns Coordinator for the UCL Student Support and Wellbeing Services. This is a full-time role at 36.5 hours per week. This role is for a February 3rd start date and has a projected end date of August 29th 2025. Payment is set at Grade 7 with the final spine point being dependant on experience of the chosen applicant; however at minimum it will be 22.66 + holiday pay per hour. This role is UCL campus based at Gower Street.

Context

Student and Registry Services are responsible for providing services to all students throughout their time at UCL and for supporting academic departments and administrative staff in delivering a high quality student experience. We also play a key role in co-ordinating UCL's governance processes and academic quality assurance operations. 

UCL Student Support and Wellbeing Services (SSWS) provides information, advice and welfare support for all registered students, including delivery of related student events.

The Communications, Events and Campaigns Coordinator supports this in ways such as ensuring students have easy access to specialist support from internal, external and community organisations, and helping to run our wellbeing events.

Main purpose of the job:

• To support the Student Support and Wellbeing (SSWS) department’s commitment to offering excellent student care to all students at UCL with a focus on support for students around harassment and sexual misconduct. 
• To contribute to the delivery of UCL’s whole university approach to student support and wellbeing. 
• To contribute to the delivery of various strategies and policies and any other relevant strategic priorities as they apply to the department.   
• To co-ordinate the development of an effective communications workstream with a focus on support for students around harassment and sexual misconduct within SSWS.
• In undertaking these responsibilities, to liaise with students, members of staff at UCL and external organisations. 

Duties and responsibilities

• To initiate and develop projects and opportunities aimed at raising students’ and staff’s awareness of internal and external harassment and sexual misconduct support services and how to access them.
• To work closely with colleagues across UCL to enhance the harassment and sexual misconduct support provision and promotion.
• To develop and implement effective prevention campaigns aimed at preventing harassment and sexual misconduct.
• To contribute to the effective management of information relevant to the work of the SSWS department. SSWS manages a wide range of communication channels such as website, printed resources, apps, online and social media platforms.    
• To analyse processes, management data and student feedback to identify and realise improvements to UCL’s approach to student welfare specific to harassment and sexual misconduct.
• To support the delivery of processes arising from this analysis, supporting their development and implementation.  
• To support the rest of the Events and Campaigns team in the planning and delivery of events activity and projects throughout the year. 
• To keep up to date with developments and expertise in the area of student support and wellbeing, including knowledge of regulations and legislation affecting students and attending relevant training events. 
• To support the development of policies, guidance documents and other resources relevant to the work of the SSWS department. 
• To undertake all work in line with the SSWS department’s strategic priorities, UCL’s policies, procedures and regulations. 
• To promote inclusion, equality and diversity amongst students and staff at all times. 
• Undertake all work in line with UCL policies, procedures and regulations and to ensure at all times the promotion of equality of opportunity and non-discrimination in accordance with UCL’s Equal Opportunities policies. 
• To maintain an awareness and observation of Fire and Health & Safety Regulations, and to go about duties in a resource efficient way and minimising impacts to the environment wherever possible. 
• Any other duties commensurate with the grade and purpose of the post.

Other or Occasional Duties:

• SRS staff may, subject to the agreement of their line manager, be called upon to assist with additional duties relating to Health and Safety, or other roles deriving from other UCL strategies, policies or initiatives. 

Special Working Conditions:

• Staff may be subject to the following, as determined at the discretion of the Head of Department: 

1. restrictions on the taking of annual leave during the main enrolment period of each academic year and/or at times of high section-specific workload; 
2. occasional work outside of normal hours, on weekends and/or business travel.   

• Student and Registry Services operate agile working practices which include a clear-desk policy as standard, and opportunities for compressed working hours. 

Skills and experience

Experience and knowledge:

• Education to degree level or equivalent - Essential  
• Knowledge and understanding of the UK higher education sector - Essential
• Knowledge and understanding of issues relating to student welfare - Essential
• Experience in a role focused on supporting students - Essential
• Knowledge and experience of project management and effective delivery within agreed deadlines - Essential
• A comprehensive understanding of customer service - Essential
• Experience of responding to change and undertaking review of business processes - Essential
• Experience of managing large-public facing websites including the use of content management systems - Desirable
• Experience of a role implementing preventative and early intervention support for students - Desirable
• Knowledge of the SITS student information system - Desirable
• Experience of managing relationships with internal and external services within the GDPR framework - Desirable
• Experience of the Drupal content management system - Desirable

Skills and abilities:

• Excellent interpersonal skills, including an empathic and enabling approach to working with students - Essential
• Commitment to equal opportunities, confidentiality and customer-focused services - Essential
• Culturally aware and able to foster good working relationships with a wide range of individuals - Essential
• Excellent written and oral communication skills, including the ability to convey complex information to audiences with varying concerns and levels of understanding across all mediums - Essential
• Able to write and present reports and plans effectively to a diverse range of stakeholders - Essential
• Able to apply and devise policy and strategy, service standards and performance indicators -Essential
• Excellent organisational skills, including the ability to manage and lead projects with a track record of meeting deadlines and targets - Essential
• Highly developed analytical and problem-solving skills - Essential
• Able to analyse data and complex information to inform evidence-based decision making and produce strategic plans - Essential
• Excellent IT skills, including a working knowledge of MS Office - Essential

Attributes:

• Committed to the wellbeing of students - Essential  
• Resourceful and innovative in making positive changes to processes and achieving resource efficiencies -    Essential
• Proactive, flexible and adaptable in responding to urgent or unexpected demands - Essential
• Self-motivated when working independently or as part of a team and ability to make strategic decisions in pressured environment - Essential
• Tactful and diplomatic, with a regard for confidentiality - Essential
• Able to work outside of normal office hours when staffing events - Essential
• Strong focus on high quality service delivery - Essential
• Committed to own professional development and the professional development of others - Essential

Location
UCL (Gower Street)

Additional information

This job will close for applications at 11.59pm on Thursday January 2nd. Interviews will be held shortly after.

*Please note to be eligible to work within this role, you must have the right to work in the UK, be physically based in the UK and be able to travel to our London based office for a RTW check (if required).

*If you have a full-time contract of employment with UCL, you are not able to work through UCL Unitemps at the same time.

Unitemps reserves the right to close this advert for applications prior to the date specified above, if a high volume of suitable applications are received.

Unitemps payroll is monthly, one month in arrears, please see the payroll dates here.

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