French Speaking Customer Service Co-ordinator

Reference
1090746

Branch
Birmingham STEAMhouse

Start date
20/01/2025

Duration
Other - See Job

Hours and days
Monday-Friday 38.5 Hours Per Week

Dress code
Business Dress

Salary from
£26,000

Salary to
£29,500

Role
We’re seeking 2 French Speaking Customer Services Co-ordinators to be the first point of contact for our franchisees and customers. This role focuses on delivering exceptional customer service and sales support to our franchises in the UK & France, across various market sectors while maintaining strong relationships with franchisees to help them succeed.

Duties and responsibilities

• Provide support to French franchisees, including handling calls, managing website content, and assisting with social media campaigns.
• You will be handling either calls from the UK & France OR France and the rest of the world based on your experience and suitability for each role.
• Handling incoming calls, emails, and messages, providing prompt and professional responses to customer queries.
• Processing orders via the franchisee portal, liaise with hauliers, and address queries about product supply and deliveries.
• You will be building relationships with the franchisees who will be joining the company and will be involved in lead generation calls with potential customers.
• You will be involved in marketing as the role progresses to build new leads for the business.

Skills and experience

• We are looking for someone who is Fluent in French (Native French speaker preferred). You will also be expected to communicate in English so excellent English communication is also essential for the role.
• You will have experience of working in an office environment and this role may suit someone who is interested in a career in Sales
• You will be computer literate as you will be using a CRM system and emails to contact customers and leads.
• If you have commercial experience we would love to hear from you!

Location
Shenstone

Benefits

• 25 days holiday + Bank Holidays
• Private Medical Insurance
• Critical illness cover
• In house training

Additional information
The role is based in Shenstone and is an in the office full time position.

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