Research Office Assistant

Reference
1090473

Branch
University of Warwick

Start date
27/01/2025

Duration
Other - See Job

Hours and days
Monday to Friday, full time hours (36.5 hrs per week)

Dress code
Smart Casual

Rate of pay
£12.67

Holiday rate
£1.53

Role
The Research Office Assistant will provide vital administrative support for research activities in the School of Engineering. This includes advising on university processes related to research, promoting research activities, maintaining databases, and supporting academic staff with their profile pages. The assistant coordinates events such as conferences and workshops, handling room bookings, IT, catering, promotion, attendance, and minute taking. They will also maintain and update research-related webpages to ensure accuracy and usability. The Research Office Assistant will offer high-quality, customer-focused service, addressing research-related enquiries and supporting the academic department and professional services team, including covering for absences. Effective workload management and collaboration with other research support staff will be essential for the operation of research activities.

Duties and responsibilities

1. Provision of comprehensive administrative support to the research related activity in the School of Engineering. This will include;

• Providing accurate advice and information to academics, researchers and students on university processes, policies and procedures as they relate to research.
• Assisting with all aspects of research administration, including supporting the promotion of research activity and opportunities via email, webpages, social media etc. as appropriate.
• Maintaining and updating relevant databases.
• Providing support to academic staff to set up and maintain their profile pages to promote their research.

1. Planning and co-ordinating conferences, workshops, training, events and other meetings. To include the organisation of appropriate room, appropriate promotion, IT, catering bookings, minute taking, attendance monitoring and any follow up as well as the Booking and confirmation of travel arrangements for external attendees as required.
2. Developing and updating web pages relating to research activity and support in the School and any information relevant to conferences, events and activities, ensuring webpages are relevant, accurate, easy to navigate and up to date.
3. To provide a high quality, customer focused service and to receive research related enquiries, queries and requests for support (from external contacts and School staff). To answer enquiries, drawing on information from a range of sources.
4. Any other additional administrative duties associated with working in a busy academic department, including providing support to the wider professional services team and covering for absences as required.
5. Be responsible for prioritising your own workload with occasional guidance from line manager or other academic staff.

Skills and experience

1. Good general education to at least GCSE level or equivalent including English and Maths at grade C or above.
2. Relevant experience of working in an office or customer focused service environment.
3. Excellent verbal and written communication, with strong listening skills and the ability to deal with people at all levels with respect.
4. Excellent IT skills, including the standard Office packages, and willingness and ability to quickly learn and use new IT systems and software (including bespoke university software).
5. Ability to use databases and spreadsheets to accurately store, retrieve and manipulate data to provide support for research events and projects and to update webpages.
6. The ability to liaise with a wide range of individuals, including staff, students and external stakeholders professionally and efficiently.
7. Ability to learn procedures rapidly and then apply them accurately and appropriately.
8. You will have strong attention to detail, with a high level of accuracy.
9. Excellent organisational and time management skills with the ability to prioritise workloads and work to tight deadlines without supervision.
10. Ability to work independently and as part of a team, with a flexible approach and the ability to work closely with different people on a range of tasks.
11. You will have the ability to be self-motivated and show initiative within your role.
12. A strong commitment to providing a high level of customer service.

Location
School of Engineering, 100% office based

Additional information

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