Details
1089868
University of Warwick
06/01/2025
Other - See Job
Monday to Friday either 5 hours a day between the hours of 7am-6pm Morning – 7-1 Afternoon – 1-6
Uniform Provided
Pay
£27,425
£27,425
Description
Role
We are seeking a professional and personable Corporate Receptionist to be the first point of contact for our organisation. This role is essential in creating a welcoming atmosphere for clients and visitors while ensuring the smooth operation of our front desk. The ideal candidate will possess excellent communication skills, strong organisational abilities, and a proactive approach to administrative tasks.
Duties and responsibilities
- Meeting and greeting Visitors and Employees in friendly professional manner
- Responsible for ensuring all Visitors and Employees sign in and out and are issued with the correct passes according to the SOP's
- Bringing to the attention of all visitors the standard instructions regarding Fire procedures
- Consistently deliver on performance, maintaining high levels of FOH standards
- Work and comply with the Company's policies and procedures, governance framework and standards, as detailed in the SOP's
- Maintain confidentiality at all times
- Adhere to all QSHE related procedures and H&S Legislation, reporting any relevant risks, near misses, accidents or incidents to the Line Manager
- Contribute to best practice sharing ideas and supporting fellow team members
- To undertake any training and development as deemed necessary for the pursuance of the post
- To approach all customer complaints in a calm, empathetic and professional manner
- Ability to remain calm and professional at all times
- Undertake and complete all relevant trainings
- Participate in Performance Development Review process
- Maintain a log of all visitors for the benefit of security and evacuation procedure
- Become familiar with building procedures such as parking, deliveries and security procedures
- To carry out client Fire procedures in the event of an evacuation
- Informing visitors or staff about building facilities
- Handle incoming calls and emails in line with contract SLA
- Become familiar with the building and surrounding area to provide directions and other relevant information to building visitors
- Operating a switchboard in a warm, confident and happy manner
- Use materials and resources effectively and efficiently to minimise waste and consider the impact of potential actions on the environment before taking business decisions
- Reservation of meeting rooms on a computerised meeting room booking system
- Assisting attendees with enquiries
- Assist with meeting rooms set up as per booking arrangements
Skills and experience
- Proven experience in a receptionist or administrative role is preferred.
- Proficiency in Google Suite and other office software.
- Strong data entry skills with attention to detail.
- Excellent organisational skills with the ability to multitask effectively.
- A professional demeanour with strong interpersonal skills.
Location
Canary Wharf