Details
1089853
University of Warwick
16/12/2024
Other - See Job
36.5 hours a week on a rolling 3 week shift pattern, working 2 weekends in three
Uniform Provided
Pay
£12.18
£1.47
Description
Role
This is a fantastic opportunity to work within our vibrant and friendly Warwick Sport team as a Lifeguard. The role of a sports operative is to provide excellent levels of customer service, supporting the reception team and supporting the delivery of great events across all Warwick Sports facilities. The role also requires building our customer and membership base, whilst providing a safe and clean environment for customers and to support Warwick Sport in its vision of creating the most active campus in the UK by 2025. We are looking for someone with a can-do attitude and an eye for detail, going above and beyond customer expectations every time. There are a wide range of training opportunities available throughout the University to develop your skills.
The Campus is constantly developing, and the University have invested over £40m of investment in a new sports and wellness hub that you would be part of. With a university-wide strategic objective to ‘promote staff and student experience and a healthy campus’ your role will be vital in helping to ensure we provide a customer experience that keeps people coming back again and again.
Duties and responsibilities
1. Mission, Vision, and Values
- Working as part of a team, jointly support all aspects of all sports facilities providing a high-quality customer service to all users in accordance with the Warwick Sport Team Guide, Normal Operating Procedures and Emergency Action Plan.
- Support the Warwick Sport department in its delivery of its mission, vision, and objectives to increase participation, significantly contribute to the staff and student experience and provision of an outstanding customer experience.
2. Customer Experience
- To provide exceptional customer service to all visitors to all sports facilities.
- To provide a welcoming and safe environment for all visitors
- Be responsible for the day-to-day presentation of playing and all other areas of sports facility buildings, ensuring displayed information is up to date, relevant and accurate and that each area is safe, clean and in a condition to provide a high-level customer experience.
- To ensure that appropriate and quality sports equipment is available for hire/purchase.
- To upsell and provide accurate, informed and up to date details of Warwick Sport membership schemes, products and services making recommendations where appropriate.
- To deal with all customer enquiries both face to face and over the telephone using own judgement and initiative as required.
- To take the initial stresses of any customer complaint and to use tact and diplomacy to offer rectification, or to ask for help from the Duty Manager if this is not possible.
3. Quality Systems and Processes
- To efficiently and effectively operate the tills and computerised booking system.
- To ensure that the daily cleaning and safety checks of all sports facilities are carried out according to recommended guidelines and report any issues where relevant.
- To assist with the management of control of access to all sports facilities.
- To undertake regular training as required in job related areas as well as maintaining necessary qualifications.
- To undertake any other duties and responsibilities in line with the grade of the post as directed by the Duty Managers or Departmental Management Team.
- Assist with basic administrative tasks in support of other Warwick Sport teams.
4. Operations
- According to the resource planner, rotate around all sports facility buildings, Sports Centre, Games Hall, Cryfield Centre and Tennis Centre, and separate areas within each, working at Reception areas and carrying out daily checks at each plus performing any other duties as directed by the Duty Managers.
- To act as Lifeguard according to the Warwick Sport normal operating and emergency action plan procedures including regular checking of safety equipment.
- To take and record regular water tests and take relevant action when necessary.
- To act as first aider for all sports facilities.
- To be aware of and pro-actively enforce and monitor high standards of health and safety with regard to all facility users as well as colleagues.
- Working within the Lifestyle Fitness area and carry out daily cleaning, equipment and health and safety checks plus other routine daily tasks associated with excellent customer service and safe use of facilities.
- To support all areas of the Warwick Sport Team as and where appropriate in offering opportunities across sport and active lifestyles to the university community.
5. Marketing and Communications
- Assist in the communication of relevant information to customers and to other department teams regarding operational and promotional matters.
Skills and experience
- An NPLQ lifeguard qualification which will be provided and paid for by Warwick Sport if the candidate is not already qualified.
- A DBS is required for this role - if you don't already have a valid DBS this can be carried out through Unitemps
Location
Warwick Sports and Wellness Hub - Cryfield Village
Additional information
Advert closing date: Midnight on 1st December 2024