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Student Check-In Callers

Details


1086096


City University of London


28/10/2024


2 - 4 Weeks


Monday to Friday - 8 - 16 hours per week


Smart Casual

Pay


£13.15


£1.59

Description

Role
City St George’s Students’ Union are committed to improve your health, happiness and community and the Student Check-Ins is one part of how we intend to do this. This project aims to check in on students as they go into Term 1 as well as welcome new students to City. On these calls we are ensuring students have everything they might need as they progress into Term 1.

 
Additionally, these Student Check-Ins happen to ensure you are aware of services and support available. The project ran successfully last year contacting nearly 2000 students. The aim is that through these calls, we are taking a proactive approach to supporting students and by focusing on student-to-student interaction we hope strengthen community.

Duties and responsibilities
We are recruiting up to 25 student staff members to support in administering the Student Check-Ins across the 2 weeks during November 2024. The student staff will be mainly engaging with students over the phone from our bespoke Check-ins call centre on campus. This key project will bring students and student union closer together as well as improve student awareness of support services and tool available to them while at City St George’s University. 

This role works on site at City St George’s Clerkenwell campus and would begin from Monday 4th November to Friday 15th November. Working shifts and days can be variable during this period, we ask that you should have availability for 16 hours per week. If you are unable to commit to these hours per week for this role, we will be happy to discuss your availability.
 
At City SU We have several exciting short-term roles coming up supporting our Student Check-Ins project during the start of term. These are perfect for people looking to gain experience in an outreach and customer service role. This experience will help you stand out from the crowd by providing you with hands on experience in a dynamic working environment where you will be checking in with new and returning students over the phone. With all our roles you do not need to have had any previous experience, but some knowledge of City University and Students’ Union will be useful. 
We will fully train and support any candidate for the role, however we encourage applications from candidates with confidence over the phone and enthusiasm for supporting people. These roles will require you to work in a team to engage with new students from the diverse City St George’s student body, by phone, ensuring they feel supported during their first year. This role will run over two weeks, plus a training morning and will be based on the main City St George’s campus (Northampton Square- Clerkenwell).
 
All candidates must be able to work shifts across these dates and attend one training session: Training will take place on Tuesday 29th October 2024 and Wednesday 30th October. Check-in calls will take place Monday 4th November – Friday 15th November. 
Check-in call role:
• Attend all relevant training to prepare you for the role.
• Work in the call centre team to administer telephone Student Check-Ins.
• Work with Students’ Union staff to escalate student queries appropriately
.• Complete data capture requirements accurately.
• To follow all relevant General Data Protection Regulations (GDPRs)
.• Other tasks as deemed appropriate for the role.

Skills and experience

Knowledge and Experience: Essential

  • Current student studying at City St George’s, University of London
  • Excellent customer service skills.
  • Confidence in making calls and communicating by phone.
  • Basic IT, numeracy, and literacy skills
  • Desirable
  • Understanding of University and Union support services.
  • Experience in a similar call centre roles.
  • Skills and Abilities:
  • Effective listening and communication skills
  • Confident in leading conversations over the phone.
  • Ability to work to a given target / goal.
  • Good attention to detail.
  • Ability to work as part of a team
  • Competent in filling out surveys whilst on the phone
  • Personal Qualities: Essential
  • Content working within a fast-paced team environment
  • Comfortable attending in-person sessions.
  • Positive attitude to supporting students
  • Keen to provide a warm welcome to students at City St George’s, University of London.

Location
Northampton Square

Additional information
Interviews to be held on 9/10/24.

This advert will expire at 23:59 on 1/10/24.

Disclaimer: this advert may end earlier if we receive sufficient applications before the deadline. If you wish to apply for this role, please apply sooner rather than later.

Please note payroll at City University Unitemps, runs monthly with mid-month timesheet cut off dates. Before applying to this role please ensure you view the payroll deadline dates here

 

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Equality, Diversity and Inclusion Statement (EDI)

 

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture, for our whole community, including staff, students and visitors.

We welcome applications regardless of gender, sexual orientation, disability, marital status, race, nationality, ethnic origin, religion or social class. For more information on our approaches to encouraging an inclusive environment, please see our Equality, Diversity and Inclusion Pages

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