Details
1080969
University of Warwick
01/07/2024
3 Months
Hours will be 36.5 hours per week in a 5 over 7 weekly pattern. Initially hours will be Monday to Thursday 9am till 5pm and Friday 9am till 4pm but there will be some weekend work required. Flexibility is desirable
Business Dress
Pay
£12.00
£1.45
Description
Role
Warwick Accommodation requires two allocation assistants to support the Allocations Team during their busy summer period - early July to end of September. Training will be provided.
36.5 hours per week in a 5 over 7 weekly pattern. Initially hours will be Monday to Thursday 9am till 5pm and Friday 9am till 4pm but there will be some weekend work required especially later on in the contract. Flexibility in hours/ working extra hours would be desirable during busy periods.
Please ensure that you are eligible to work full time (36.5 hours) if you are a current Warwick postgraduate student before applying for this position.
Duties and responsibilities
Main duties- answering telephone enquiries, responding to email queries, data entry in system, updating excel spreadsheets.
Other duties- supporting the Allocation team in their duties.
You will be expected to deliver a high standard of customer service and maintain customer confidentiality.
Skills and experience
Applicants need to be able to demonstrate the following:
Experience with Microsoft Word, Excel, Outlook email and databases
Excellent customer service skills
Maintain confidentiality in line with GDPR
Ability to work as part of a team
Excellent verbal and written communication skills
Confident telephone manner to handle difficult conversations
High attention to detail
Ability to work under pressure
Experience of working in a customer environment
Location
On campus- Senate House
Additional information
Advert closing date: Midnight on 2/6/24