Clearing Enquiry Service Core Team

Reference
1080768

Branch
Canterbury Christ Church University

Start date
26/06/2024

Duration
Other - See Job

Hours and days
Monday - Friday 37 hours

Dress code
Smart Casual

Rate of pay
£11.44

Holiday rate
£1.38

Role
The Admissions Department are looking for enthusiastic staff to help with the University's Clearing process. As a front line clearing operator, the work will involve taking enquiries from applicants looking to secure a place onto an undergraduate course starting in September 2024 at Canterbury Christ Church University.

Duties and responsibilities

• To process incoming clearing enquiries (telephone, email, webforms and socials), ensuring that the data provided by the application is accurate and that the enquiry has been forwarded to the correct academic or relevant member of admissions staff.
• To ensure that all clearing enquiries are dealt with in a timely and professional manner. 
• To assist with the confirmation of student offers 
• To assist with qualification checking as part of the registration process 
• To ensure the data quality of applicant records for university returns and UKVI purposes

Skills and experience

• We are looking for enthusiastic team players with excellent customer service skills who are able to contribute to the wider team whilst working independently. 
• A high level of attention to detail and excellent communication skills are essential requirements, as is the ability to quickly acquire and utilise knowledge of University and sector procedures, structures and regulatory frameworks.
• Ability to work under pressure whilst maintaining a professional, courteous and friendly persona is essential.

Location
CCCU, Canterbury

Additional information
Start and end date: 26th June - 18th October 2024