Details
1080602
Liverpool John Moores University
01/06/2024
Other - See Job
This internship will run for 140 hours.
Smart Casual
Pay
£12.00
£1.45
Description
Role
***ringfenced to level 5 & 6 LJMU students only***
Duties and responsibilities
Purpose of post 
• Primarily to support the Service Manager (SM) at the Liverpool office in overseeing and coordinating Support Through Court services and activities that fall within the SM’s management responsibilities for the Liverpool office. 
• Ensure requirements of the partnership agreement with Liverpool John Moores University are met.
• To support and enable an existing team of local volunteers and help with recruiting, induction and training of Students.
  • To help achieve annual fundraising targets, by contributing to community fundraising activities locally.
• To help evaluate the service and contribute to plans for improvements as required  
• To help support colleagues in running the Liverpool service    
Main duties and responsibilities  A. Service related  
1. To help the Service Manager (SM) to provide services for clients, and support the team of volunteers and Students, and stand in for the SM on occasions. 
2. To help to manage the volunteers and Students rota, to ensure there are enough volunteers and Students in the office each day. 
3. To enable volunteers and Students to manage the daily flow of client work. 
4. To provide necessary support to volunteers and Students when they are dealing with clients, including office, procedural and emotional support; and support clients directly. 
5. To update volunteers and Students with changes happening in the organisation and at relevant courts. 
6. To participate in the induction and training of volunteers. 
7. To deliver training to new volunteers and Students about the policies of the charity, office procedures and the boundaries of their role, and contribute to wider reviews of training programmes. 
8. To integrate Students into the office, by working through post-training documents (volunteers and Students details & agreement, induction checklist etc.) with students on their first shadowing day.
9. To ensure that the service is offered and provided to its users in a supportive, helpful, and friendly way. 
10. To empower volunteers to refer litigants to other agencies and help build up and maintain a database of information of appropriate services throughout the area. 
11. To help ensure that accurate records of all contacts with service-users are maintained.   
Skills and experience
B. Administrative  
1. To support the SM with administrative tasks. 
2. To support volunteers to enter client statistics online and collate monthly data. 
3. To periodically update client indexes, merging all duplicate client files under one number, and archive old client files.  
4. To contribute to the development of office systems and procedures to support the service. 
5. To contribute to regular reports on the local service and associated locations, for the Leadership Team, the Board of Trustees and others. 
6. To ensure that office paperwork is kept in good supply and updated when needed.   
C. Fundraising  
1. To support the Service Manager in community fundraising, organising activities as agreed with the SM, RSM and fundraising colleagues; reporting income in line with the post and income processing procedure; and providing occasional support on-site at other services across the region. 
2. To encourage and support volunteers and Students in asking for donations as appropriate, and to arrange collections in our services and local businesses, in line with our fundraising guidance. 
3. in collaboration with fundraising colleagues, to encourage and support interested volunteers, Students and local people in fundraising, through the promotion of participation events, inspiring them to organise ‘own’ events and engaging them with individual giving and appeals.   
D. Promotion and policy  
1. To publicise Support Through Court and the benefits of the service for clients, to external organisations and potential funders.   2. To support the charity’s use and development of social media, for purposes of communication with and promotion to the legal community, potential referring agencies and clients.   
Location
Liverpool
Additional information
***ringfenced to level 5 & 6 LJMU students only***
Applications will close at midnight on Wednesday 22nd of May 2024
Apply for job