Role
Unitemps, a campus-based recruitment agency owned by De Montfort University, is dedicated to assisting students, graduates, and local professionals in gaining valuable work experience and earning income.
There are several benefits to engaging with Unitemps at DMU:
Networking Opportunities: Through Unitemps, you may have the chance to work with various departments at the university and to engage with Leicestershire businesses. This can help you expand your network and establish connections that may be valuable for your future career.
Professional Development: Many positions available through Unitemps may offer opportunities for professional development and skill enhancement. You can learn new skills and gain valuable knowledge while on the job.
Career Progression: Some temporary positions may lead to permanent employment within the university, giving you a potential pathway for long-term career advancement.
Contribution to the University Community: By working with Unitemps at DMU, you become a part of the university community and can contribute to its success and growth.
To provide first line support to employees, candidates and other external stakeholders utilising the HR Phone System, face to face customer service and enquiries via inboxes in a fast paced environment. The post holder will take ownership for effectively solving employee issues, complaints and enquiries ensuring customer satisfaction is worked towards throughout. The post holder will also be responsible for undertaking HR administrative processes to deliver an effective, professional and efficient service, including very close links with the People Support Coordinator and Resourcing and Safeguarding Advisor. This will also include data entry and maintenance of the People Support Call Management System.The role will work on a rota determined by the People Support Team Leader to ensure the service is delivered on campus, therefore 80% of the role will be campus based.
This is a full time role, working 37 hours a week.
Duties and responsibilities
People Support Hub Delivery
Manage high volumes of inbound calls and emails in a timely manner & in line with Service Level Agreements, escalating to the People Support Coordinators where required or the wider People Services Team as and when required.
Follow Scripts to handle common enquiries
Keep records of calls within a call log database
Provide an end to end resolution approach to resolve customer enquiries with accurate, satisfactory answers.
Provide first line support in varying capacities such as via email, in person and taking phone calls.
Resourcing Support
Provide effective, timely and efficient administrative support of recruitment processes and services ensuring compliance with legislation, university procedures and departmental processes.
Liaise with candidates to ensure a high level of customer service is maintained as well as a great first impression of the University.
Working with the People Operations Team to ensure candidates are onboarded in a timely manner.
Support the administration of the internal first process.
Other Duties:
Data entry and maintenance of the People Services Call Management System.
Maintain HR records for staff when required.
Work in a pro-active manner offering quick updates to processes and internal web pages where required.
Whilst the postholder may specialise in certain areas most skills are common across all teams to ensure greater flexibility and resilience, therefore members of each team across People Services Operations (as deemed necessary by the Operations Manager) will undergo a process of cross training that will ensure proficient multi-skilling to achieve department objectives throughout the year and maximise opportunities to provide greater job satisfaction.
Therefore, as explained above this role forms part of a wider team and may be from time to time subject to change. There may be a requirement for you to move across to the People Operations Team, or support with some duties as and when required and as determined by the People Services Hub Team Leader/ Operations Manager.
You may also be required to perform any other duties commensurate with the job grade as reasonably required from time to time.
Treat all DMU staff, students, contractors and visitors with dignity and respect. Provide a service that complies with the Equality Act 2010, eliminating unlawful discrimination, advancing equality of opportunity and fostering good relations with particular attention to the protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex and sexual orientation.
Skills and experience
Essential
Experience of working in a busy office environment as an administrator.
Demonstrable commitment to provide a professional, high quality, robust, efficient, customer focussed service.
Ability to work effectively in a flexible and responsive way, organising and prioritising work to ensure that deadlines are met.
Ability to give clear and helpful guidance and solutions to customers in line with policy
Demonstrable commitment to excellent customer service
Ability to communicate with customers of all backgrounds and at all levels within the organisation with professionalism using both verbal and written methods.
Proficient in the use of Microsoft office packages and an ability to quickly learn and adapt to new software and systems. Sufficient knowledge to complete basic reports, letters and input data accurately.Ability to maintain confidentiality when dealing with documents and data.
Achieved a minimum GCSE grade 9 - 6 (A* - C) in Maths and English or equivalent level of experience.
Ability to work with a high degree of accuracy and attention to detail.
Location
De Montfort University, Leicester
Additional information
Unitemps is acting as an Employment Business, supplying temporary workers, in relation to this vacancy. Unitemps are based on the 1st floor of the DSU Campus Centre.
Our friendly reception is open Monday to Friday 10am-4pm and the team are contactable on 01162078351 or Unitemps@dmu.ac.uk if you have any queries relating to Unitemps.
Unitemps DMU operates a monthly payroll - Please refer to the candidate information hub for DMU Unitemps in relation to pay dates and further information - HERE
Careers Support for DMU students ONLY
The Careers Hub based in The Hugh Aston Building on Campus is for DMU students from all faculties to receive tailored Career support from trained Careers coaches; it is a useful space to visit should you have any questions regarding Careers!If you are a DMU student and require help creating a CV/Cover Letter, why not make use of the Careers Team Skills Hub, available via MyGateway by clicking HERE
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