Apprenticeship Co Ordinator - Employer Liaison



Staffordshire University


Other - See Job

Full time, Monday to Friday

Smart Casual






You will be required to develop and manage positive relationships with both apprentices and employers. This will include frequent communication with the apprentices, their employers and colleagues within the apprenticeship team to monitor and track progress and disseminate information, advice and guidance. 

Every new apprenticeship cohort will require you to support your assigned employer company/ies and their learners as they apply and provide evidence of their eligibility for the programme. Once eligibility is confirmed you will be responsible for onboarding learners onto their apprenticeship programme and making sure my client and the learner/employer have all the information they need.

Once on programme you will be responsible for monitoring and managing data to inform learner progress through their apprenticeship. In doing this support apprenticeship staff with the provision of reports and good quality data on learner progress. 

You will represent with your employers, promoting apprenticeships and other programmes, developing employer relationships. Feeding back business intelligence and any concerns to your manager and the wider apprenticeship team. 

Duties and responsibilities

·      Work as part of a team, assisting to deliver on time, cost and quality in a safe and environmentally responsible manner. 

·      Update mentors/line managers about the programme and their apprentice’s progress. Become an important point of contact for both the employer and the apprentice. Maintain and develop positive relationships with employers and encourage and facilitate further partnership with CIRO where appropriate. 

·      Assist in coordinating and facilitating employer events, as required, ensuring the effective use of time and resources. 

·      To undertake initial skills scans and assessments and work with the Teaching and Learning team to inform target setting for the apprentice. 

·      Liaise with colleagues across the academic, learning services and apprenticeship teams to maintain up-to-date information on apprentice progress for all elements of the apprenticeship programme including Maths and English, knowledge progress and skills development in the workplace. 

·      Use management information systems and e-portfolio platforms to monitor apprentice progress against targets, referring to the Teaching and Learning team and/or providing support as appropriate. 

·      To review and monitor programme evaluation feedback on a regular basis and report to the manager in a systematic way. 

·      Proactively manage a full caseload of apprentices and employers, providing an effective response to queries from employers and apprentices concerning the programme to ensure excellent levels of apprentice and employer satisfaction, in line with strategic KPI's. 

·      Support the delivery of line manager and OneFile workshops, webinars and induction events which build the effectiveness of the apprentices learning environment. 

·      Work with Programme and Apprenticeship teams to plan, manage and review effective cooperation between apprentices, employers and CIRO. 

·      Engage with quality assurance procedures to ensure CIRO standards are met. 

·      Ensure compliance with CIRO confidentiality and data protection policies. 

·      Undertake additional activities to meet the needs of the apprenticeship team and learners as required 

Skills and experience


·      Proficient with ordinary functions of MS Excel and has systems confidence.

·      Resilience and pro-activity in developing positive relationships with apprentices and employers to meet KPIs in learner and employer satisfaction.

·      Ability to present professionally to employers, to build successful relationships and to represent CIRO in diverse environments.

·      High level of administrative and IT skills and ability to use a range of IT and web based software.

·      Strong verbal and written communication skills.

·      Ability to build and develop positive relationships.


·      Ability to use initiative and judgement to respond appropriately to apprentice needs.

·      Experience of successful relationship management. 

·      Knowledge of apprenticeships policy and practice e.g. relevant apprenticeship standards and assessment plans. 

·      A degree or equivalent.

·      An understanding of the rail industry and the employing organisations. 

·      As part of our safer recruitment practice, we will be undertaking a DBS check and your employment is contingent on the outcome of that. 

·      Some management experience including project management.



  • Fantastic company to work for.
  • Career progression. 
  • Attractive annual holidays. 
  • Increment in salary once probation is passed. 

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