Details
1078839
University College Birmingham
08/08/2024
Ongoing
Please see advert
Smart Casual
Pay
£11.44
£1.38
Description
Role
Are you enjoying your time at University College Birmingham?
Can you talk enthusiastically about your experience?
Do you want to make a difference to students like yourself, looking to join University College Birmingham?
We’re looking for friendly students, with excellent communication skills and a welcoming manner, to join our Clearing team this summer.
Duties and responsibilities
We need help during a busy time for the recruitment and admissions department, when we have a large volume of calls from students who are looking to join University College Birmingham.
We are looking for students, with a strong work ethic, who have a friendly and approachable manner as well as excellent communication skills.
It would also help if you had good computer skills and could learn to use various software packages (training will be given).
Your duties would include (but would not be limited to) the following:
- Answer enquiries from potential students and signpost appropriately
- Offer advice and guidance to applicants including making course offers over the phone, online chat platform and social media
- Make phone calls to prospective students to assist them with their application / enrolment
- Assist with administration of enrolment and updating student details on various internal systems
- Other duties relating to admissions and enrolment
- Providing exceptional customer service across all duties
Skills and experience
What we need from you?
We need your commitment to work this summer – please do not proceed with your application if you’re not available during the training or the main clearing period (see ‘What are the hours’ section below for full timetable).
What are the hours?
Key dates and hours
13th June 9am- 1pm Selection Day (if successful in application)
8th, 9th, 12th, 13th, 14th August 9am – 5pm Training – attendance mandatory
15th August 8am – 8pm
16th August 8am – 6pm
17th August 8am – 1pm Main clearing period – attendance mandatory
19th August- 24th 9am-5pm
27th August- 30th 9am-5pm Enrolment period – attendance required, if possible
2nd September – 27th September 9am – 5pm Late enrolment period – 10- 20 hours a week, depending on business need and your availability.
Location
University College Birmingham. No remote working.
Benefits
What we can offer you?
- £11.44 + £1.38 per hour
- Friendly and professional environment, where your skills are recognised and valued. Whilst we make no promises, many of our previous clearing advisors have progressed on to have fulfilling and rewarding careers at University College Birmingham and with many other employers.
- Lunch and refreshments on clearing (results) day
Additional information
Please note that you must include a covering letter or supporting statement that outlines your suitability for the position.