Audio Visual Technician



De Montfort University (Leicester)


Other - See Job

37 hours

Smart Casual





ITMS are looking to recruit a Audio Visual Technician to install, support, design and maintain the fixed AV equipment in 500+ spaces across the University. These include classrooms, labs, lecture theatres, meeting rooms and specialist spaces.

The role is full time working 37 hours per week and is fully campus based.

The start date is as soon as possible with an expected end date of 31/05/2024 which is looking to be extended

The role's aim is to help ensure a high level of availability and usability of these facilities for staff and students to help deliver a great end user experience.
We have a responsibility for AV systems across campus.

The role investigates potential issues with our installs end to end, checking everything from physical wiring, to network settings, to Digital Sound Processor configurations or replacing faulty hardware.

Duties and responsibilities

* Provide an effective and responsive incident and request management support
service for facilities where A/V equipment is installed, in line with the requirements
of departmental SLAs.

* Assist in the provision of and induction/training of DMU staff in the use of A/V equipment installed in teaching spaces.

* Troubleshoot faulty A/V equipment and facilitate any remedial steps identified,
such as making configuring changes, replacing hardware or performing further

* Use range of web-based dashboards and monitoring tools to remotely investigate problems or issues with installed A/V equipment attached to DMU’s network and help determine a method of resolution.

* Assist with regular stock checks of the A/V equipment within the A/V spaces and
check against the Asset Register, escalating discrepancies to the A/V Services Team Leader.

* Undertake maintenance and repair of A/V equipment.

* Ensure the ITMS Configuration Management Database (CMDB) is kept accurate and up-to-date.

* Ensure the completion of tasks as allocated by line management and referred to by the ITMS Service Desk in accordance with agreed priorities and service levels.

* Maintain up-to-date records on progress.

* To assist in the development of a culture
based on Continual Service Improvement.

* Form alliances and relationships with key stakeholders across the University to
enable effective delivery of services, raising the profile of ITMS and ensuring clear, effective communication with internal and external stakeholders.

* Ensure compliance with the University’s standards for information systems, security
and technology in line with the relevant legislation and audit requirements.

* Remain innovative and stay abreast of all relevant industry and technological
developments in the market place and provide advice to Management on how to take advantage of these to support the development of initiatives that deliver the
University’s objectives.

* Represent ITMS and the University on internal and external groups as appropriate.

* Ensure compliance with DMU Health & Safety policy as it applies to work areas and activities including the production of risk assessments, safe operating procedures
and other documentation that is up to date and available for all users.

Skills and experience

The ideal candidate for this role will have an understanding of AV systems and control, AV wiring, networking, and general IT Skills.

You will have a technical mindset, an enthusiasm to keep learning and an commitment to investigate problems to their conclusion.

You will be expected to be flexible and react quickly to changing priorities whilst maintaining a high level of customer service.

Training and support will be offered in any areas you may not be skilled in but some experience within AV / IT Support would be a great start.

Qualifications & Training

* A-Level or equivalent vocational education - Essential

* Educated to degree level - Desirable

* ITIL Foundation Certificate - Desirable

* Relevant academic/professional qualification in a Multi-Media Technology - Desirable

Previous Work Experience

* Experience of providing A/V technical
support - Essential

* Experience of inducting/instructing students or equivalent in use of multimedia technology - desirable

* Experience of maintaining technical
equipment in various facilities - essential

* Demonstrable experience of working in
a proactive way -desirable

* Experience of providing direct student
facing interaction in the Higher
Education context - Desirable

Specific Knowledge/Skills

* Good knowledge of multi-media technology - Essential

* Good knowledge of IT systems and applications which support and integrate with A/V - essential

* Able to work to tight timescales and deal with users who have differing priorities - Essential

* Ability to follow technical procedures - Essential

* Team working and strong organisational skills -Essential

* Excellent customer service skills, ensuring a consistently high standard of service - Essential

* Excellent interpersonal, verbal and
written communication skills - Essential

* Strong analytical and problem solving skills - Essential

* An eagerness to improve and enhance the quality of service provided - Essential

* Ability to work on own initiative Essential

Additional Requirements

* Resilient and able to support and embrace change - Essential

* Commitment to equality and diversity - Essential

* Able to work flexibly according to the needs of the University, including evenings and weekends - Essential

De Montfort University

Additional information
Are you a DMU Student and require help putting together a CV/Cover Letter? Why not make the use of the Digital tools available via MyGateway by clicking HERE

Here is where you can access CV360, CV Builder and the Cover Letter Builder tool. Unitemps is acting as an Employment Business, supplying temporary workers, in relation to this vacancy.

Unitemps DMU operates a monthly payroll - Please refer to the candidate information hub for DMU unitemps in relation to pay dates and further information - HERE

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