Summer Front of House


University of Warwick
2 Months
Monday to Friday 08.30 to 18:00
Smart Casual




You will be working on site at Student Residences in Dublin, to assist new students settle into their accommodation before the state of the new academic year

Based at one of our residences, and one of three Community Leaders, you will support the General Manager with responsibility for community and resident wellbeing through programming and excellent customer service in line with Student strategy. With an eye for detail, it will be your responsibility to ensure that there is a seamless customer journey, with effective communication to residents and prospective customers. You will assist in generating initiatives for the residence and contributing to the growth in customer satisfaction and occupancy. This will be done through direct resident engagement activities, active sourcing of new initiatives and opportunities, collecting and following up on feedback, with a focus on driving our SPIRIT programme. You will be pro-active in identifying and executing new programming activities relevant to the residents. You will manage the programming and local initiatives which enhance resident experience by driving a community culture and a sense of belonging amongst residents.

Your role will be crucial in supporting the out of hours front of house operations of the business across for the residence to improve the resident experience. You will be responsible for ensuring a high standard of customer service with a focus on community and resident wellbeing. You will be responsible for providing administrative support to maximise customer satisfaction and occupancy for the residence. Along with the other Community Leaders, you will be the first point of contact on the main reception desk, dealing with all front-line queries both in person, over the telephone and via digital communication channels. An ability as a methodical multi-tasker is essential.

Support and resident communication form a key part of the role, together with the administration of information and data for the purposes of accurate reporting and record keeping.

The close working relationship with the General Manager and the local team is critical to the success of this role and the residence. It is essential that you have the ability to work on your own as well as part as a team and can communicate effectively at all levels.

  • Educated to A’ level standard or equivalent. · ·
  • Previous administrative experience in a client facing service industry.
  • Previous experience of business development/sales and/or facilities and/or prior financial knowledge including credit and cost control would be desirable. ·
  • Strong understanding of business planning in terms of process and presentation. ·
  • Proven presentation and communication skills. · Strong analytical and quantitative skills, with attention to detail. ·
  • Effective planning and time management. ·
  • Familiarity with the 18-25 year market and/or current youth trends.