Admissions Officer - Remote Working


City University of London
2 Months
Monday to Friday - 37.5 Hours per week
Not Applicable




At UniQuest, we believe student enrolment and success are fueled by personal interactions, so we partner with
higher education institutions to deliver personal, omni-channel student engagement journeys at scale along with
delivering a professional, fair and efficient applicant experience to prospective students.
Acting as an extension of your university partners’ teams, in this role, you will provide a high level of customer
service to applicants, make decisions on applications, short-list applicants for interview, implement the pre-CAS
process and work closely with key stakeholders including Admissions Tutors.
To make admissions decisions in accordance with our partner university’s selection criteria, English
language requirements and delegated decision-making authority
• Inputting admissions decisions into the relevant system and issuing offers to applicants
• Identify where additional information is required and liaise with prospective students accordingly
• Maintain admissions records with high levels of accuracy, to ensure the data quality of applicants’ records
for courses is exemplary, especially the data that is supplied for applicants requiring a Confirmation of
Acceptance to Study (CAS) under UKVI regulations
• Ensure Admissions enquiries and case management are handled within service level agreements
• Undertake such other duties as may from time to time be required, as commensurate with the role and
the needs of the business
You will need to be super-confident on the phone as you will be speaking to students (and sometimes their
parents!) from around the globe. Working efficiently and flexibly, the role plays a key part in the delivery of an
excellent applicant experience and assisting the University to meet its student number targets, by admitting
suitably qualified applicants. We will give you in-depth system and university specific training, but it will be your
attention to detail and personality that makes the difference.

Essential skills
• Experience of working in a higher education institution, preferably including experience of the main
clearing houses or University administration
• Excellent time management and ability to meet established deadlines
• Knowledge of UK qualifications and the UCAS process
• Confident and professional telephone manner
• Superb communication skills including an excellent standard of spoken and written English
• A positive, can-do attitude and high level of initiative
• Ability to perform well under pressure and multi-task
• High personal standards of achievement
• Honest and conscientious
Remote working

PLEASE NOTE - City University are recruiting for this position so please contact if you have any questions.
UniQuest recognises and rewards our brilliant staff. Current benefits include 25 days holiday (in addition to the
days off between Christmas and New Year), regular events both virtually and in-person (as guidance will allow),
personal and professional development along with wellness and well-being support.
We like to celebrate our staff – their birthdays, work anniversaries, exciting life events as well as those nominated
by their colleagues for our employee of the month award. We value staff development both through regular
training (both internal and external) and promotions where possible
This is a 12 month FTC, starting on 1 December. Interviews will take place on 26 & 29 November via TEAMS.

This advert will expire at 23:59 on 26/11/21
Disclaimer: this advert may end earlier if we receive sufficient applications before the deadline. If you wish to apply for this role, please apply sooner rather than later.
Please note payroll at City University Unitemps, runs monthly with mid-month timesheet cut off dates. Before applying to this role please ensure you view the payroll deadline dates here
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