Helpdesk Operator


University of Nottingham
3 Months
Please see additional information
Smart Casual




Unitemps are acting as an Employment Business, supplying temporary workers, in relation to this vacancy

Provide admin support to the Estates Helpdesk, initially for 3 months but this may be extended. Providing flexible support and cover within the team during demanding workloads.

CLOSING DATE:  Wednesday 9th February 2022.

Please note that the role may close early to applications – apply as soon as possible to avoid disappointment

To input works requests into our facilities management system, received via telephone, internet, email, fax, post and in person and to assign jobs to the appropriate resource as laid down in our internal procedures. 
To process / import ‘hours’ worked against job tickets into our facilities management system for our internal recharge process. 
Receiving and responding professionally to internal and external queries from within the department, University, general public and external suppliers.  
Request updates from colleagues and contractors, updating our system and/or spreadsheet with notes.
Excellent verbal and written communication skills 
Attention to detail and high levels of accuracy 
Proven IT skills including the use of Microsoft Office 
Experience of working in a customer service/customer facing environment desirable
University of Nottingham
9 -16 Hours per week dependant on the team's workload. Start and finish times to be agreed with applicant based on their availability and our workload on a weekly basis. Hours will be between 8am - 5pm Mon - Fri, typically 3 or 4 hours worked on 3 or 4 days out of 5.No lunch break. 7 or 8 hour days may be required occasionally to cover when colleagues are off. 1 hour unpaid lunch break will be allowed on these days.

Please apply via the website with a CV and cover letter by 9th February

For advice on CVs, covering letters and making applications, please refer to the University’s Careers and Employability Service website.