IT Engineer – 1st/2nd Line support

Details

1022439
Staffordshire University
01/07/2022
Temp - Perm
Full time Monday to Friday
Business Dress
 

Pay

£23,000
£26,000
 

Description

Our client is one of the UK's largest manufacturers and suppliers of PVC windows, doors and fascia systems. They are looking to recruit two IT Engineer – 1st/2nd Line support at their site in Tamworth, a great opportunity for a graduate or someone with relevant work experience in a IT help desk role.

Working closely with the IT Development manager and the rest of the team, your role will involve:

  • Effectively maintaining a complex, high-demand IT infrastructure and all the peripheral devices connected to it ensuring high availability and quality service.
  • To make recommendations for major infrastructure projects, and work collaboratively with others throughout the project process
  • Ensuring that all works are carried out with careful planning, documenting all the steps committed, from day-to-day operations via a ticketing system.
  • Some occasional travel to other (local) sites required.
  • Active Directory – User account creation, troubleshooting.
  • Good understanding of File Shares, folder redirection and user accounts
  • A graduate with an IT related degree or relevant work experience
  • Experience of IT support preferably in a SME environment
  • Able to produce documentation of all activities
  • Auditing and inventorying all IT assets, producing a snap-count of devices on demand
  • Good communication skills, speaking with and supporting personnel at varying degrees of knowledge at all levels within the company
  • The ability to identify areas for improvement and subsequently producing proposal documentation to support changes/upgrades
  • Some moving of computers and related equipment will be required
  • The willingness to occasionally work around business hours for major works to ensure business continuity
  • Providing desktop support using a ticket based system (Spiceworks). Support to be provided both deskside and remotely. 
  • Windows 10 Administration and Support. New builds and decommissioning old builds
  • Experience of working with computer peripherals e.g. printers, Mitel phones, scanners etc. Setting up computers and computer related equipment.
  • Supporting Microsoft Office – Word, Excel, Outlook etc
  • Good documentation skills
  • Mobile phone support
  • Microsoft Server 2012, 2016 – A basic understanding of key server subsystems and roles. 
  • AntiVirus – Experience of Centralized AV Enterprise consoles. Ensuring all company workstations and laptops are up to date and patched. Being proactive with potential security issues and having a well-rehearsed procedure mitigating security issues
  • DHCP, DNS – experience of troubleshooting DHCP/DNS issues. A knowledge of DNS Host records and types. Good understanding of IP Subnetting
  • Switches &ndash
Tamworth