Programme Coordinator (Undergraduate)
To organise and provide high quality administrative support for the management, administration and delivery of the Warwick Business School’s undergraduate programme.
This is an exciting opportunity to join a dynamic and fast-paced programme team within the heart of a world-class Business School. We are looking for candidates who thrive on working in a busy and dynamic environment, who can demonstrate they are strong team players, and who are passionate about delivering an excellent service to our students.
The coming weeks see us entering the examination period for our students, during which time our Programme Coordinators are responsible for dealing with student queries in line with our procedures, managing the sharing of exam scripts, tracking marking completion and carrying out checks and processing of marks in our systems.
• Administer and develop efficient office procedures, including maintaining manual and electronic files, lists, forms and other course administration information, ensuring that appropriate changes are made and that records are up to date.
• Provide detailed information and assistance to answer both standard and non-standard questions on all aspects of coursework, procedures, regulations and welfare from undergraduate students based in WBS on the School’s suite of single and joint honours undergraduate courses, Exchange students, and those from other departments taking modules in WBS.
• Manage the collection, input into the School’s Management Information System (MIS) and checking of module information, liaising with course directors and module leaders in the School and in other departments to ensure accuracy and timeliness of information.
• Manage the operation of systems and procedures for the collection and marking of all undergraduate assessed work, inputting marks on to the MIS and releasing appropriately to departments and students, including the release of marks for visiting/exchange students to the Study Abroad team.
• Maintain student database records, monitor the collection of information, identify errors and deficiencies and provide statistical data and analyses relating to the Programme.
• Assist senior colleagues with projects where appropriate.
• The post holder may be asked to work occasional weekends and evenings to support Undergraduate events.
• Good (grade A or B) GCSE Level English Language and Mathematics.
• A Level or equivalent standard.
• Previous experience and knowledge of clerical, administrative, organisational and other systems, and experience of working in a busy office for a number of people.
• Proven experience of customer service, preferably in a student-facing environment
• Previous knowledge or experience of studying or working in higher education.
• Good IT skills including word processing , databases, spreadsheets, websites, email and social media.
• Excellent organisational skills.
• Good verbal and written communication skills.
• Experience of working to tight deadlines.
• Ability to handle highly confidential material with discretion and to deal effectively with sensitive matters.
• Ability and willingness to use initiative and prioritise weekly and termly tasks.
• Ability to work both independently and cooperatively within a team.