Graduate Customer Services Assistant / Account Analyst

Details

1018855
Canterbury Christ Church University
23/06/2021
Ongoing
Full time, Monday to Friday
Smart Casual
 

Pay

£20,000
£21,000
 

Description

Our client operate as a trusted supplier of dual fuel, green energy to the UK domestic market and offers transparent, sustainable value for money to consumers while focusing on providing high levels of service in a competitive market.

A socially responsible company, being a positive contributor to the communities we serve, acting with respect, honesty and integrity in all we do.

As an Customer Services Assistant / Account Analyst, you will seek to exceed the customer’s expectations with every call. You will ensure new and existing customers are provided with the best service and most competitive price for their supply. We are looking for people who can listen, think and act in a truly professional manner.

Reporting to the Partnerships Manager, you will ensure that returning customers are serviced and retained. The role will require excellent investigative and administrative skills, customer focus and tenacity to deliver exceptional results. Analysing accounts and making necessary adjustments to ensure details are updated and accurate in line with customer activity.

- Degree level educated preferable
- 1-2 years’ experience preferably in a sales/CS role 
- Outstanding customer service and communication skills
- Use of a billing system (or similar)- Proficient in Excel- Proficient in data entry and analysis
- Team Player
- Flexibility to adapt and learn to promote innovation
Discover Park, Sandwich, Kent

Our client is a Living Wage employer and offers a competitive salary with great benefits including 20 days’ holiday, company pension, death in service policy, training and development, coupled with huge potential for personal development.

Based at Discovery Park in Sandwich, East Kent our staff will also have access to a gym, café and restaurant, dry cleaners, health and beauty salon and free onsite parking.

Please ensure you apply with a tailored cover letter in addition to your CV for this role. 

Please email toby.lucas-smith@canterbury.ac.uk with any questions about this vacancy.